Facilities Maintenance and Engineering (FM&E) coordinates and performs building maintenance and repairs in the areas of Building Automation Systems, Carpentry, Electrical, HVAC, Lock Services, Masonry, Plumbing, and General Repairs. All Service Requests are managed through the Facilities Customer Service Center and the Maximo Maintenance Management System.
Facilities Customer Service Center
The Facilities Customer Service Center (FCSC) is our customers’ primary point of contact for all and general inquiries. It is staffed Monday – Friday 7:00 a.m. – 10:00 p.m. Our Call Center picks up all calls after hours, including weekends.
Phone: 973-655-5444
Email: servicedesk@montclair.edu
Please direct emergency calls to University Police 973-655-5222
University Facilities managers and administrative staff are available during regular University business hours Monday through Friday, 8:30 a.m. – 4:30 p.m. Contact information is available in our . A Manager On-Call List is maintained to ensure service delivery to the campus after hours and on weekends.
Maintenance Reporting Procedures for Students, Faculty, Staff, Contractors and Visitors
You must have a valid University NetID to use Maximo. Customers without a NetID, please call the FCSC at 973-655-5444.
How to Enter Service Requests in the Maximo Maintenance Management System
How We Work: Prioritization Procedures
We accept maintenance inquiries via , , or . Upon receipt, FCSC staff assess service requests and convert them to Work Orders, which are then assigned to the appropriate division work unit. FCSC staff apprise requestors of lengthy repair timelines and delays in scheduled work. Please contact the FCSC for updates about individual service requests.
Work Orders are dispatched according to Priority Levels. We prioritize schedules to respond first to requests for:
1.Ìý Emergency
2.Ìý Urgent, and
3.Ìý Rush work
Emergency work requests are processed immediately and assigned to the appropriate work unit for response and resolution to assist in protecting life safety and the campus infrastructure.
FM&E: Our Shops
Carpentry Services
Carpentry Services is responsible for the preventive maintenance and repair of building roof systems as well as the maintenance and repair of door hardware, door closures, windows, glass, screens, installation and assembly of desks and file cabinets, hanging shelves, hanging pictures, and bookshelf installation.
Electrical Services
Electrical Services is responsible for the maintenance and repair of the electrical distribution network, equipment, transformers, power distribution, lighting, lamp replacements, life safety systems, room lighting and receptacles, new wiring and outlet installation, and the preventive maintenance and repair of elevator systems.
HVAC Services
Heating, Ventilation and Air Conditioning Services maintains and repairs HVAC systems, as well as preventative maintenance, monitoring and or adjusting room temperatures, troubleshooting and repair of air handling units, dehumidifiers, humidifiers, heat pumps, chilled water piping and coils, and cooling towers.
Lock Services
Lock Services ensures the physical security of University assets by providing lock repair, changes, maintenance, upgrades, master key and code key cutting, and emergency lockout services. Electronic security of the University’s interior and exterior spaces and assets is managed through the unit.
Paint & Masonry Services
Paint and Masonry Services is responsible for preparing, priming, painting and paint removal from building interiors, exteriors and equipment, refinishing furniture, maintaining floor and ceiling tiles (including ceramic tiles), and the repair and maintenance of plaster, brick, and stone surfaces.
Plumbing Services
Plumbing Services is responsible for the maintenance of steam, gas, water, and sewer systems including drinking fountains, showers, drain lines, faucets, toilets, hot and cold water lines, water valves, submersible pumps, sewer injectors, water softener units, hot water heaters, condensate return pumps and steam traps.
- Location:
- 147 Clove Road
- Phone:
- 973-655-5444